Maintenance & support

A senior partner on retainer.

Bugs, security, performance and steady improvements — without scrambling for a freelancer every time something breaks.

All services

Ideal for

  • Teams without an in-house engineer to call
  • Sites and apps that need consistent care, not project sprints
  • Founders who want feature delivery without scoping every change
  • Companies inheriting a codebase from a previous agency

Most digital products quietly decay between projects: dependencies fall behind, performance slips, small bugs pile up. A retainer keeps things healthy and gives you a senior contact when something matters.

I keep retainers honest and flexible. If we don't use the hours, we don't use them — and I'll tell you when you don't need one, instead of selling you something you won't use.

What you get

Bug fixes and small improvements on a predictable cadence

Security and dependency updates so nothing rots in production

Performance monitoring and Lighthouse / Core Web Vitals tuning

Uptime monitoring and incident response when something breaks

Continuous delivery of small features — no need to scope a new project

Quarterly review covering health, roadmap and what to invest in next

How I work

A clear, honest process — no surprises, no jargon, just steady progress you can see.

01

Audit

A one-off review of your codebase, infrastructure and analytics so we both know what we're starting with.

02

Plan

Agree a scope, response times and a sensible monthly hours block — sized to your real needs, not padded.

03

Run

Shared backlog, regular check-ins and clear visibility on what's been done each month.

04

Review

Quarterly review to look at health metrics, adjust the retainer and plan bigger improvements.

FAQ

How many hours are in a retainer?

Most start between 10 and 40 hours per month. I'll recommend a size after a short discovery, and we can resize quarterly.

What if I don't use all the hours?

We roll a portion into the next month or apply them to a planned bigger piece of work. They don't just vanish.

Can you support a site you didn't build?

Yes — most retainer clients are in this situation. I'll run a paid audit first so we both know what we're getting into.

What's your response time for urgent issues?

For critical issues (down, broken checkout, security): same business day. For everything else, within 48 hours during working hours.

Have a project in mind? Let’s build it together.

Book a discovery call and we’ll come back with a tailored proposal in under 48 hours.

Start a project